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Members of our Customer Service
Team
are available to take your order, aid in returning a part, track an order, or answer any questions
pertaining to
your order. Our team can
be reached toll free @ 800-262-8761 Monday-Friday 8 a.m. to 5 p.m. Central
Time. Or, feel free to email our team any time of the day.
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Field Service Technicians
are available to assist with all of your technical needs Monday-Friday
from 8 a.m. to 7 p.m.
Eastern Standard Time. They can be
reached toll free @ 800-262-8761. Customer Service Engineers install
new equipment and will provide on-site servicing when required.
Maintenance contracts are also available.
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Software Support is available
to assist with
questions pertaining to Innovations™ Lab Software. Due to the
recent sale of Innovations™ Lab software to Ocuco, Inc., Lens Database
Updates are now being administered through Ocuco. To access Innovations
Lens Databse Updates, please contact Ocuco @ 1-866-233-LENS for a user
name and password and then visit www.ocuco.us. To
learn more about the sale of Innovations Lab Software to Ocuco, click
here.
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