December 22, 2006

Dear Valued Customer:

Gerber Coburn recently reviewed its parts return policy and recognized ways that we can improve our process to help serve you better. Our review has evolved into a revised policy, which is effective immediately.

Implementation of the revised policy will lead to more timely approval of appropriate credit transactions and will allow us to provide better availability of our inventory. Everyone in our organization has been fully trained and is poised to apply the guidelines to facilitate your returns.

Guidelines for the new procedure are listed below and we have detailed the steps required for each parts return scenario. The major differences are highlighted below, but please read the entire document thoroughly.

We hope these changes will make your experience with Gerber more pleasant and positive. If you should have any questions, please contact the Customer Solutions Center at 1-800-262-8761.

I assure you that we will maintain our focus on identifying and initiating changes at Gerber to improve our quality of customer service. It is and will continue to be our number one goal. As always, I would appreciate any feedback or suggestions as to how we can serve you better. I can be reached directly at 860-648-4940.

Sincerely,

Rod Larson
President, Gerber Coburn

GERBER COBURN PARTS RETURN GUIDELINES
Return Authorization Number(RA#)
	An RA # is required for all returns.
	To obtain an RA# from the Customer Solutions Center: • Call 1-800-262-8761 • Fax 1-800-262-8760 or • Email rarequest@gerbercoburn.com
	The RA# must be clearly indicated on the outside of the return package and a copy of the RA document must be included with the return.
	Unauthorized returns are subject to return to the customer at the customer’s expense.
	Restocking/Inspection Fees will be issued at 15% (maximum billing $350.00 per part) for criteria detailed within this document.
Parts Under Warranty and/or Service Contract
	The customer is responsible for obtaining the RA# from the Customer Solutions Center within 30 days of shipment of the part to the customer location.
	The customer is responsible to return the used and unused parts to Gerber within 30 days of RA# issuance.
	If the part is not returned within 30 days of RA# issuance, the customer will be invoiced and the parts will be subject to a restocking /inspection fee.
	If the part is not returned within 30 days of invoicing, the part is no longer returnable and no credit will be issued.
	Parts may be returned freight prepaid by Gerber.
Parts Not Under Warranty and/or Service Contract (supported by FSE):
	The FSE will be responsible for coordinating any return to Gerber.
	All returned parts by the FSE will not be subject to the restocking fee.
	Parts will be returned -freight prepaid-by Gerber.
Parts Not Under Warranty and/or Service Contract (not supported by FSE):
	The customer is responsible for obtaining the RA# from the Customer Solutions Center within 30 days of shipment of the part to the customer location.
	The customer is responsible to return the unused parts, at customers expense, to Gerber within 30 days of RA# issuance.
	If the part is not returned within 30 days of RA# issuance, the part is no longer returnable and no credit will be issued.
	All returned parts will be subject to the restocking/inspection fee.
	All returned parts will be subject to inspection and test prior to issuance of credit.
Consumables and Supplies:
	The customer is responsible for obtaining the RA# from the Customer Solutions Center within 30 days of the supplies to the customer location.
	The customer is responsible to return the unused supplies, at customers expense, to Gerber within 30 days of RA# issuance.
	If the supplies are not returned within 30 days of RA# issuance, they are no longer returnable and no credit will be issued.
	All returned supplies will be subject to the restocking/inspection fee.
	All returned supplies wiill be subject to inspection and test prior to issuance of credit.